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Knowledge Challenge
A friend thinks you can answer this question about Kano Model
You're a PM at a project management SaaS. Your CEO wants to invest 60% of next quarter's roadmap in 'delighters' — animations, custom themes, AI-powered insights — to differentiate from competitors. Customer feedback shows 25% of paying customers complain weekly about a slow search feature and missing keyboard shortcuts. NPS is 22 (industry median: 35).