Contact us
KnowMBA is a self-study exam-preparation website. Everything below is a real channel that a person reads — there is no phone tree and no ticket queue to get lost in.
Email — the fastest way to reach us
This one address handles everything: support, refund requests, billing questions, reports of a wrong answer or a broken page, privacy requests, and formal grievances. We acknowledge every message within 48 hours and aim to resolve it within 30 days.
If your payment succeeded but your access has not unlocked, say so in the subject line and include your order reference — that is the one thing we treat as urgent.
Grievance redressal
Write to helloknowmba@gmail.com with “Grievance” in the subject line. We will acknowledge it within 48 hours and give you a decision, with reasons, within 30 days. If a grievance concerns your personal data and you are not satisfied with our response, you may escalate it to the Data Protection Board of India — see our Privacy Policy.
Delivery of what you buy
Everything KnowMBA sells is digital. There is nothing to ship and no delivery address to give. Access to your exam’s content unlocks on this website, in the same account you paid from, as soon as the payment is confirmed — normally within a few seconds. If your access has not unlocked within a few minutes of a successful payment, that is a fault on our side: email us with your order reference and we will fix it.
Refunds are covered by our Refund Policy — a 7-day, no-questions-asked window on every paid plan.
See also our Terms of Service, Privacy Policy and Refund Policy.