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Knowledge Challenge
A friend thinks you can answer this question about Customer Tiering Strategy
You have 400 customers and 8 CSMs. Tier 1 (top 5%) drives 60% of ARR, Tier 4 (bottom 50%) drives 8%. Where should you concentrate human CSM coverage?
A friend thinks you can answer this question about Customer Tiering Strategy
You have 400 customers and 8 CSMs. Tier 1 (top 5%) drives 60% of ARR, Tier 4 (bottom 50%) drives 8%. Where should you concentrate human CSM coverage?