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Knowledge Challenge
A friend thinks you can answer this question about Customer Effort Score
Your support team has CSAT of 4.5/5 (great) but CES of 3.8/7 (mediocre). Customer churn is climbing. What does the gap suggest?
A friend thinks you can answer this question about Customer Effort Score
Your support team has CSAT of 4.5/5 (great) but CES of 3.8/7 (mediocre). Customer churn is climbing. What does the gap suggest?