Tool Sprawl Risk Audit — Travel and Tourism

Find out how much spreadsheet and SaaS sprawl is costing Travel and Tourism — and where a purpose-built internal tool pays off.

Signs of tool sprawl in Travel and Tourism

OTA commissions eat 18-25% of room revenue — direct booking strategy has been a board-deck topic for five years and the OTA share keeps climbing.
Dynamic pricing is theoretically automated by the RMS but in practice the revenue manager overrides it daily based on instinct and a competitor-rate spreadsheet.
Customer data is fragmented across the PMS, CRM, loyalty program, OTA channel, and call center — the same guest is unrecognizable across surfaces.
Operations apps don't talk to the PMS — housekeeping status, maintenance tickets, and F&B all live in separate tools that the GM reconciles in their head.

Section 1 of 4 · Source of Truth0/8 answered

Source of Truth

Whether your operational data lives in one place or is scattered across tools.

1.Where does your core operational data live?

2.How many tools/spreadsheets hold 'the truth' for one workflow?

Send us the result and the constraint behind it. We’ll scope the diagnostic, sprint, or build that fixes what the score reveals.