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Tool Sprawl Risk Audit — SaaS / B2B Tech
Find out how much spreadsheet and SaaS sprawl is costing SaaS / B2B Tech — and where a purpose-built internal tool pays off.
Signs of tool sprawl in SaaS / B2B Tech
- CAC keeps creeping up while net retention is flat — the Rule of 40 number nobody wants to share with the board.
- Product, sales, and CS each define an 'active customer' differently; the boardroom NRR number is reconciled by hand.
- Every PM is shipping an 'AI feature' but nobody can tell you which one moved retention.
- Outbound has plateaued — SDR productivity is down 30% and reps are blaming the market while ops blames the data.
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