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Tool Sprawl Risk Audit — Groceries and Supermarkets
Find out how much spreadsheet and SaaS sprawl is costing Groceries and Supermarkets — and where a purpose-built internal tool pays off.
Signs of tool sprawl in Groceries and Supermarkets
- Perishable shrink (produce, deli, meat, bakery, prepared foods) is 4-8% of sales — every category director points at every other for the markdown wall on Sunday afternoon.
- Ecommerce orders are picked in-store by personal shoppers blocking aisles during peak — pick rates are inconsistent, substitutions frustrate customers, and unit economics on a $4 delivery fee don't pencil.
- Out-of-stocks at the shelf are 5-10% on key SKUs but the inventory system says they're in stock — the gap between system and shelf is the quietest revenue leak in retail.
- Pricing and promo decisions live in three different systems with the regional pricing team running spreadsheets to harmonize — competitive response to a Walmart price drop takes days.
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