Operations Maturity Audit — IT Services and Outsourcing

Score how mature IT Services and Outsourcing operations are — and pinpoint the weakest handoff to fix first.

What this audit examines in IT Services and Outsourcing

Pyramid redesign — what does the firm look like when GenAI compresses the bottom layer 30-50%? The strategic answer determines hiring, training, and pricing for the next decade.
Productized service offerings — the deliberate move from staff-augmentation T&M to fixed-fee, outcome-based, or subscription delivery models.
Internal AI productivity program — the playbook, governance, and measurement system that turns 'we use Copilot' into a measured productivity uplift the firm can defend at the negotiating table.
Knowledge graph of firm IP — the data infrastructure that makes the firm's prior work an asset junior staff can leverage rather than a graveyard senior partners search by hand.

Section 1 of 5 · Data & Reporting0/13 answered

Data & Reporting

Whether you can see the business clearly and act on it.

1.Can you see your core KPIs without manual effort?

2.Is there a single source of truth for key data?

3.Are decisions actually driven by the data?

Send us the result and the constraint behind it. We’ll scope the diagnostic, sprint, or build that fixes what the score reveals.