Competitive MoatvsNet Revenue Retention (NRR)

A competitive moat is a durable advantage that protects your business from competitors, just like a castle moat keeps invaders out. Warren Buffett popularized the term: he only invests in companies with 'wide moats.' The 5 types are: network effects, switching costs, brand, cost advantages, and proprietary technology. Companies with strong moats earn 20%+ returns on capital vs 8-10% for those without.

NRR measures the percentage of recurring revenue retained from existing customers over a period, including upgrades, downgrades, and churn. An NRR above 100% means your existing customers are spending MORE over time even without new sales — your revenue grows automatically. NRR = (Starting MRR + Expansion − Contraction − Churn) ÷ Starting MRR × 100. Best-in-class SaaS companies have NRR of 120%+: Snowflake (158%), Datadog (130%), Twilio (127%). NRR is the single most predictive metric for long-term SaaS success — VCs have said it's the first metric they check.

The biggest trap is confusing a head start with a moat. Being first to market is NOT a moat — 47% of first movers fail because followers learn from their mistakes and execute better. A real moat gets STRONGER over time, not weaker. If a well-funded competitor could replicate your advantage in 18 months, you don't have a moat.

The trap is confusing NRR with gross retention. Gross retention ignores expansion — it's just (Starting MRR − Contraction − Churn) ÷ Starting MRR. A company with 90% gross retention and 30% expansion has 120% NRR, which looks great. But if expansion revenues come from price increases (not increased usage), they're masking a retention problem. If you raise prices 20% but lose 10% of customers, NRR looks positive but you've damaged trust. Sustainable NRR comes from customers CHOOSING to spend more, not being forced to.

Identify which of the 5 moat types your business can build. For network effects: measure how much harder it gets for competitors as you grow. For switching costs: calculate the total cost for a customer to switch (data migration + retraining + downtime + opportunity cost). Aim for switching costs that exceed 6 months of your subscription price.

Calculate NRR monthly: (Starting MRR + Expansion − Contraction − Churn) ÷ Starting MRR × 100. If NRR < 100%, your business is a leaky bucket — fix churn and build upsell paths before spending on acquisition. If NRR is 100-110%, focus on expansion revenue (usage-based pricing, premium tiers, cross-sells). If NRR > 120%, you have an exceptional business — invest aggressively in acquisition since each customer compounds in value.